As professional florists, we guarantee 100% satisfaction with every order sent.
If you are not satisfied with the purchased product, we will send a replacement or discuss a refund. All you need to do is notify us within 5 days of receipt of your order. You may call, come in person, or write to us or email us.
PLEASE KNOW THAT THE FRESH ARRANGEMENT YOU SEND MAY DIFFER FROM THE IMAGE YOU ARE SEEING! Our arrangements are hand made by REAL PEOPLE with REAL FLOWERS. We come as close to the image as possible, but, due to the fact that our products are not machine manufactured, there may be some differences from the image you are seeing on our web site. Due to the seasonal nature of our products, it may be necessary to substitute some items contained in our arrangements. We will hold to the style and colors of the item you are choosing as closely as possible. Thank you for your understanding. Every order is hand delivered direct to the recipient. These items will be delivered by us locally or a qualified local retail florist.
Heritage House Florist
5109 Main St
Downers Grove, IL 60515